Question 1

What does Velnox Digital do?

Accepted Answer

We're an AI-first digital agency. We combine strategy, engineering, design, and marketing into growth systems — measured in revenue, not activity.

Question 2

Who do you work with?

Accepted Answer

Ambitious startups and enterprises with real products: SaaS, e-commerce, healthcare, fintech, and B2B services.

Question 3

Where are you based?

Accepted Answer

Remote-first, with people across Berlin, London, and New York. We partner with clients worldwide.

Question 4

What makes Velnox different?

Accepted Answer

Senior pods only, everything measured, and AI woven into the work — not bolted on. You own everything we build.

Question 5

Which services do you offer?

Accepted Answer

Eight disciplines: AI automation, web development, custom software, SEO, performance marketing, branding, UI/UX, and data & CRO.

Question 6

Can I hire you for just one service?

Accepted Answer

Yes. Many engagements start with one discipline and grow into a system once the first bet pays off.

Question 7

Do you work alongside our in-house team?

Accepted Answer

Constantly. We slot in as the systems layer while your team keeps brand voice and domain knowledge.

Question 8

Do you offer ongoing support?

Accepted Answer

Yes — most clients move to a monthly retainer after an initial project, with weekly shipping and live dashboards.

Question 9

How does an engagement start?

Accepted Answer

With a diagnostic. We audit your funnel, data, and constraint before recommending anything.

Question 10

How fast will we see results?

Accepted Answer

Paid and CRO within 4–6 weeks; SEO and AI-visibility compound over 3–6 months. A measurement dashboard ships in week one.

Question 11

How involved do we need to be?

Accepted Answer

Light but present — a weekly check-in and fast feedback. We handle the execution.

Question 12

What does 'accountable' actually mean?

Accepted Answer

Every recommendation ships with a metric. Retainers are earned each quarter, never assumed.

Question 13

How do you actually use AI?

Accepted Answer

Three layers: research and personalization at scale, workflow automation, and optimization. Never as a substitute for strategy — as a multiplier on it.

Question 14

Which models do you build on?

Accepted Answer

Claude and OpenAI primarily, routed per task and model-agnostic by design, so you can swap providers without a rebuild.

Question 15

Is our data secure?

Accepted Answer

Zero-retention API agreements, your cloud or ours, and SOC 2-aligned handling. Nothing trains on your data.

Question 16

Do we own the AI systems you build?

Accepted Answer

Yes — prompts, pipelines, and infrastructure are yours. No lock-in, no black boxes.

Question 17

How much does it cost?

Accepted Answer

There is no fixed minimum — pricing follows the scope, so a small focused piece of work and a multi-quarter program are quoted very differently. Send us what you have in mind at /contact and you'll get a real number, not a range.

Question 18

How is pricing structured?

Accepted Answer

Engagement-based, never per-seat: a fixed sprint, a monthly growth retainer, or an enterprise partnership.

Question 19

Is there a lock-in contract?

Accepted Answer

No. Retainers are rolling and earned every quarter. If we stop delivering, you stop paying.

Question 20

Do you offer fixed-price projects?

Accepted Answer

Yes — defined scopes like a site, a brand, or an automation are quoted at a fixed price and timeline.

Question 21

How long does a project take?

Accepted Answer

A sprint runs 2 weeks–2 months; a full build 8–16 weeks. Retainers are ongoing.

Question 22

Who works on our account?

Accepted Answer

A senior pod of 3–4. The people who win the work do the work — no junior hand-offs.

Question 23

What do we get at the end?

Accepted Answer

Working deliverables, documentation, and a full handover — you own and can extend everything.

Question 24

Can you take over an existing project?

Accepted Answer

Yes. We start with an audit, stabilize what's fragile, then build a roadmap before adding features.

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